Gardner Denver Leverages SAP to Improve Operations and Customer Service
With a global launch of Configure-To-Order and Engineer-To-Order functionality across SAP Variant Configuration, Project Systems and eCommerce in North America and Europe, Gardner Denver is seeing huge cost savings and efficiency from retiring the legacy systems and activating business synergies.
A Great Strategy Starts With Having The Right Goal
For Gardner Denver, that meant unifying the technology of their companies to maximize supply chain, broaden services and products, and ultimately improve customer service & loyalty through a global deployment of Configure-To-Order and Engineer-To-Order functionality in SAP ERP.
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Gardner Denver, now part of Ingersoll Rand, Inc., is a worldwide provider of industrial equipment, technologies and related parts and services to a broad and diverse customer. With more than 30 manufacturing facilities in the Americas, Europe, Middle East, Asia Pacific, and offices in 35 different countries, the Milwaukee-based company has been growing through acquisition for the duration of the 18-years and counting partnership with eLogic.
Growing Pains with Acquisitions
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Acquisitions can often surface complexities through the various technology and business processes used by newly joined companies. In the case of Gardner Denver, they knew a sound strategy was needed to make the most of every new company they brought into the fold. Gardner Denver faced globalization problems from their growth, like administering configuration data across all these different sites around the world, naming conventions within models, and differences in governance practices. These newly acquired companies were also different kinds of businesses, had legacy applications, and different configurators and ERPs.
Solutions
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Variant Configuration
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Customer Service
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SAP
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Configure-To-Order
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Engineer-To-Order
Key Stakeholders
Sales
The customer experience is greatly improved by faster turnarounds of orders that can be shipped from any plant, thanks to a unified sales configuration process.
Sales Leaders
The executive plan to standardize all configuration with acquisitions empowers Gardner Denver to share data, improve supply chain flexibility, utilize capacity, shorten product lead times, and improve service and customer satisfaction.
ERPs for Numerous Acquisitions
United
Leverage
Native SAP Functionality Saving Time + Money
Shorter
Product Lead Times
Unifying Companies To Better Serve the Customer
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To make these companies connect in ways that would support their business goals of improving customer experiences and loyalty, Gardner Denver and eLogic created a strategy to quickly unify the newly acquired companies by implementing standardized methods, technology, and templates.
With a global launch of Configure-To-Order and Engineer-To-Order functionality across numerous SAP Variant Configuration, Project Systems and eCommerce implementations in North America and Europe, Gardner Denver is seeing huge cost savings and efficiency from retiring the legacy systems and activating business synergies.
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They’re able to sell from one plant and ship from another because they’re sharing the same data, giving improved supply chain flexibility, capacity utilization, and shorter product lead times, all while improving service and customer satisfaction.
Additional project requirements included:
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Configurator conversions from MAPICS and Siemens MLFB
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Global configurator design (Americas, Europe, and Asia)
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Characteristic based planning
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Intercompany configuration of semi-finished products for final assembly at distribution center
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To date, Gardner Denver has engaged eLogic on more than 20 initiatives to help them optimally leverage native SAP functionality to accomplish business needs and priorities.